Contact Us

How to Contact Us




New Thermostats

See our new heating and cooling thermostats.




Energy Bill Becomes Law

The American Recovery and Reinvestment Act of 2009 extended many consumer tax incentives originally introduced in the Energy Policy Act of 2005 (EPACT) and amended in the Emergency Economic Stabilization Act of 2008 (P.L. 110-343). Businesses, utilities, and governments are also eligible for tax credits.



How to Contact Us

Contact us by Email, Telephone or Snail Mail

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:


For product information or assistance:

For service inquiries or assistance:

For customer support or assistance:

We will respond to you within 48 hours, during regular business hours. All email correspondence is completely confidential. RCI Automation LLC customers may also use our telephone support center to contact a service representative during regular business hours:

Snail Mail:

Send your inquiries to:

  • RCI Automation LLC
  • Attention: Customer Service
  • PO Box 721333
  • San Diego, CA
  • 92172-1333