Returns Policy

Our Returns and Exchange Policies

 

 

What'sNew

New Thermostats

See our new heating and cooling thermostats.

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CurrentNews

Energy Bill Becomes Law

The American Recovery and Reinvestment Act of 2009 extended many consumer tax incentives originally introduced in the Energy Policy Act of 2005 (EPACT) and amended in the Emergency Economic Stabilization Act of 2008 (P.L. 110-343). Businesses, utilities, and governments are also eligible for tax credits.

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Returns Policy

Most products may be returned for a refund within 14 days of receipt, provided that the products are in perfect (re-sellable) condition and are packaged in the original packaging material and include all product manuals and instruction booklets.  A fifteen percent restocking charge will be applied to cover administrative costs incurred by RCI Automation.  If returned products are not in re-sellable condition, an additional charge will be applied. Special Order and Clearance items are not returnable (these items will be clearly marked as such on our web site).  Wall switches are not returnable if they have been connected to electrical power.  Shipping and handling charges are not refundable, and the customer is responsible for shipping costs incurred to return products to RCI Automation.  To request a refund or exchange of a product within the 14 day return period, please call RCI Automation at 619-375-2551 to request a return merchandise authorization (RMA) number.  RMA numbers are valid for 14 days after issue, meaning that the product(s) must be returned within 14 days after the RMA is issued.  Products returned to RCI Automation without a RMA number will be returned to the customer at the customer's expense.

Any products found to be defective within 14 days from the date of purchase may be returned to RCI Automation for exchange.  After the initial 14 day period, the product manufacture's warranty policy must be followed for repair or exchange.   Please ask an RCI Automation representative if you have any questions regarding our return policy.